Privacy Policy
This privacy policy explains how ControlKart ("we", "us") collects, uses, and protects your personal data when you use this website and place orders with us.
What data do we collect?
- Identity and contact information (name, phone number, email address)
- Billing and shipping addresses, and GSTIN where provided for invoicing
- Order history and payment status (payment card/UPI details are processed directly by our payment gateway, Razorpay, and are not stored on our servers)
- Basic usage data collected via cookies (see below)
How do we use your data?
- To process and fulfil your orders and issue GST-compliant invoices
- To provide order status, shipping updates, and customer support
- To respond to quote requests and bulk order enquiries
- To prevent fraud and comply with applicable law
Sharing with third parties
We share the minimum data necessary with service providers who help us operate: our payment gateway (Razorpay) for payment processing, our logistics partner (Shiprocket) for delivery and tracking, and our hosting/infrastructure providers. We do not sell your personal data.
Cookies
We use cookies to keep you signed in, remember your cart, and understand basic site usage. You can control cookies through your browser settings; disabling them may affect site functionality.
Data retention & security
We retain order and invoice records as required under Indian tax law and take reasonable technical measures to protect your data.
Your rights
You may request access to, correction of, or deletion of your personal data (subject to statutory record-keeping requirements) by contacting us — see Contact Us.
Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of our Grievance Officer are:
Changes to this policy
We may update this policy from time to time; the latest version will always be available on this page.